Contact us

Primary Contact Channels

Customer Service Email

• General Inquiries & Support: info.luckynunu@gmail.com
• Response Time: We strive to respond to all emails within 24-48 business hours (Sunday through Thursday, UAE time).

Business Address

Luckynunu
SHJ, Maleha Road ,United Arab Emirates

Show Room No. 4, Main St

Note: This is a business address for official correspondence only. We do not accept walk-in customers or returns at this location unless specifically arranged in advance.

Contact Form

For your convenience, you can also use the contact form available on our website at:
https://luckynunu.com/contact
All submissions through this form are directed to our customer service team and will receive the same priority response as direct emails.

Service Hours

• Customer Support: Sunday - Thursday, 9:00 AM - 5:00 PM (UAE Standard Time)
• Closed: Fridays, Saturdays, and U.A.E. public holidays

Department-Specific Contacts

(For more efficient service, please direct your inquiry to the appropriate contact)

Order & Shipping Inquiries

• Email: info.luckynunu@gmail.com
  Please include your order number in the subject line
• Typical Response Time: Within 24 business hours

Product Information & Stock Queries

• Email: info.luckynunu@gmail.com
  Please specify the product name or SKU in your inquiry

Returns & Refunds

• Email: info.luckynunu@gmail.com
  Subject line: "Return Request - [Your Order Number]"
• Before Contacting: Please review our Return Policy on our website

Business & Wholesale Inquiries

• Email: info.luckynunu@gmail.com
  Subject line: "Business Inquiry"
• Note: For wholesale or bulk order inquiries, please provide your business details and requirements

Website Technical Issues

• Email: info.luckynunu@gmail.com
  Subject line: "Website Technical Issue"
• Include: Screenshots, error messages, and details of the device/browser you're using

Social Media

Stay connected with us through our social media channels for updates, promotions, and community engagement:

• Instagram: @luckynunu
• Facebook: luckynunu

 Note: Social media channels are primarily for community engagement. For order-specific issues, privacy concerns, or urgent matters, please email us directly for faster resolution.

What to Include in Your Inquiry

To help us assist you more efficiently, please include the following information when contacting us:

For Order-Related Inquiries:

• Order number
• Product name(s)
• Date of purchase
• Screenshots of any error messages (if applicable)

For General Inquiries:

• Clear description of your question or concern
• Any relevant screenshots or attachments
• Your contact preference for follow-up

Response Commitment

• Acknowledgement: You will receive an automatic acknowledgement email when your inquiry is received
• Resolution Timeframe: Most inquiries are resolved within 2-3 business days
• Complex Issues: For more complex matters, we will provide a timeframe for resolution in our initial response

Privacy Note

All communications with Luckynunu are handled in accordance with our Privacy Policy. We will never ask for sensitive information like your full password or credit card details via email. Be cautious of phishing attempts and always verify you're communicating with our official email address.

Emergency Contact

For urgent matters regarding safety issues with our products, please email us with "URGENT - PRODUCT SAFETY" in the subject line for prioritized attention.

*This contact information is current as of December 11, 2025. For the most up-to-date information, please visit https://luckynunu.com/contact*

Luckynunu Customer Service Team